HOMMAGE AU VÉLO RETURNS POLICY
We want you to be delighted with your product and have put great effort into producing garments
that are the highest possible quality. Everybody has the right to change their mind however, and providing your item is unworn, as new and has all it’s tags attached you can return it for an exchange or refund within 21 days of purchase
Exchange or refund
Please email firstname.lastname@example.org before sending any items with full details of the item(s) you wish to return.
Please keep your original receipt until we have confirmed reception of your item(s) at Hommage au Vélo.
Hommage au Vélo accepts returns within 21 days of purchase from hommageauvelo.com
If you are shipping an item over £50, you should consider using a trackable shipping service.
We don’t guarantee that we will receive your returned item.
Please send your returns to:
Hommage au Velo Ltd
PO Box 1539
If you are returning part of a Bundle the bundle discount is no longer valid and your refund amount
will reflect this. We aim to pay refunds within 3 days of the return arriving with us.
Exchanges can be made for an item of the same value!
If you would like a different product with a different value, please use the same process to return the item for a refund and place a new order.
We aim to send out replacements within 1 day of the return arriving with us.
International returns are at the customer's expense, unless the returned item is faulty,
in which case please contact email@example.com and we will arrange to cover your costs.
All returns to us in the UK from overseas must be marked on the customs declaration that it is
a 'RETURNED ITEM' and also include a print out of the emailed receipt you have from us.
This will mean that there are no custom charges liable. If you do not do this and we are charged
by UK Customs, we will need to charge you the customs fee.